Privacy Policy
toast&co (Pty) Ltd
At toast&co, we believe trust is built quietly and consistently — in the way we work, the spaces we create, and how we care for the people who choose to spend time with us. Respecting your privacy is part of that care.
This Privacy Policy explains how toast&co (Pty) Ltd collects, uses, and protects your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA), when you engage with us in-store, online, or through our digital platforms.
The Information We Gather
When you book with us, shop with us, or interact with our website or communications, we may collect certain personal information, including:
- Your name and contact details
- Appointment, purchase, and gift card history
- Delivery and billing details where relevant
- Payment information, processed securely through trusted third-party providers (we do not store card details)
- Website and device information used to help us understand how our site is used
- Communication and marketing preferences you choose to share with us
We collect only what is necessary to provide our services thoughtfully and efficiently.
How We Look After and Utilise Your Information
Your information helps us to:
- Manage bookings, treatments, retail orders, and gift cards
- Communicate clearly with you about appointments, purchases, or queries
- Improve our services, spaces, and online experience
- Share news, invitations, or special offers where you have opted in
- Meet legal, regulatory, and operational requirements
We do not use your information in ways that are unexpected or intrusive.
Sharing Information Carefully
We do not sell or trade personal information.
From time to time, we may share information with carefully selected service providers who support our operations — such as booking systems, payment processors, couriers, website hosts, and email platforms. These partners are required to handle your information responsibly and in line with POPIA.
Information may also be disclosed where required by law.
Website Use
We use cookies and similar technologies to ensure our website works as intended and to understand how it’s used. You can manage cookies through your browser settings, though some features may be affected.
Information Safekeeping
We take appropriate technical and organisational steps to protect your personal information from loss, misuse, or unauthorised access. Access is limited to authorised team members and service providers who require it to carry out their work responsibly.
Your Choices
In terms of POPIA, you have the right to:
- Request access to the personal information we hold about you
- Ask us to correct or update your information
- Request that your information be deleted, where legally permissible
- Opt out of marketing communications at any time
- Withdraw consent for certain processing activities
You can exercise these rights by contacting us directly.
Storing Your Information
We retain personal information only for as long as it is needed to support our services and meet legal requirements.
Where Your Information is Stored
Some of the systems we use may store data outside South Africa. Where this occurs, we ensure that appropriate safeguards are in place so that your information remains protected in line with POPIA.
Policy Updates
This Privacy Policy may be updated occasionally to reflect changes in our practices or legal obligations. The most recent version will always be available on our website.
Contact
If you have any questions about this policy or how your information is handled, you’re welcome to contact us:
Email: info@toastandco.co.za
toast&co (Pty) Ltd
54 Buckingham Avenue
Craighall Park
Johannesburg, 2196