Along with assured quality products, Toast & Co is known for its quality therapists. In an industry renowned for its staff turnover, many of the women working at Toast & Co have been employed there for years, and are true professionals. Specialising in particular areas of interest or flair, therapists at the salon hone their skills in certain areas, be it nails, eyelash extensions, facials or massages, and clients are assured of consistent, excellent treatments every time.
“We see our staff as true professionals and trust them to deliver,” says Karen. Toast & Co offers continuous training opportunities in new products and skills, allowing therapists to constantly enhance their abilities. Along with training, the sisters are good at spotting talent when they see it, and giving people opportunities.
“Everybody specialises in what they are good at,” says Pearl who has been at Toast & Co since 2009 and enjoys learning about new facial techniques, new products and the latest ingredients. “It’s such a confidence boost when you get a new client and you learn that they were referred by another client! It makes me feel like I’m good at what I do and that I make an impact, and that’s really important to me.”