terms & conditions

Welcome to toast&co. These Terms & Conditions apply to all bookings, purchases and services provided in-salon, by phone/WhatsApp, or online. By booking with us (or purchasing a gift card), you agree to the terms below.

1) General house rules & disclaimers

Personal belongings: Please keep your valuables with you. While we take care, toast&co can’t accept responsibility for loss, theft or damage to items left unattended.
Right of admission: We reserve the right to refuse or stop a service if a guest behaves in a way that is unsafe, disruptive, disrespectful, or if we believe treatment cannot be performed safely. In these cases, services may be charged in full.
Smoking/vaping: No smoking or vaping is permitted inside the salon.
Mobile phones must be kept on silent and no loudspeaker calls or videos in store. The space is for everyone to relax.

2) Age policy

You must be 16 years or older to book a service.
Acrylic or similar enhancements: Not available for anyone under 16.

3) Bookings & arrival times

We recommend arriving 5–10 minutes early so you can settle in.
If you arrive late, we’ll do our best to accommodate you, but your treatment time may be shortened to avoid impacting other guests. The full service fee may still apply.

4) Payments

Cashless salon: We accept card payments (and any other payment methods we may introduce from time to time).
For certain bookings (including groups), we may require a deposit or prepayment to secure your appointment.

5) Cancellations, late cancellations & no-shows

We understand that life happens — just please let us know.

Standard appointments

Cancel more than 24 hours before: no charge
Cancel less than 6 hours before: 50% of the service fee
No-shows: 100% of the service fee.

We may use the card on file to process late cancellation/no-show fees.

6) Group bookings & private bookings

Group bookings (3+ guests)

A 50% deposit is required.
Same-day cancellations: no voucher or refund; deposit is forfeited.

Salon privatisation

Private group bookings are available by arrangement and may be limited to certain times.
Pricing: to be discussed
Minimum duration: 1 hour. Extensions in 30-minute increments
Payment: Full payment is required upfront to secure the booking.
Cancellation/rescheduling: Must be done 72 hours before; refundable as a gift card only. Late cancellations/no-shows are forfeited in full.
Any damage caused due to negligence is the responsibility of the booking party.

7) Nail services: quality promise & “fix” policy

We want you to leave happy, and we stand behind neat, professional work.

Gel services

If you experience lifting/chipping/peeling related to application, we’ll gladly assess and correct within 4 days of your appointment.

Acrylic / Soft Gel Tips / Similar Enhancements

Corrections may be offered within 4 days of the original service.
If you cannot come in within 4 days the repair will be chargeable on your next visit
We do not do “fills” on enhancements done by another salon.
Enhancements should be properly maintained for nail health. We may recommend removal/rest periods where appropriate.

Important

Please report any issues as soon as possible and send clear photos so we can help quickly.
A correction must be attempted (where appropriate) before a refund is considered.
Our quality promise covers workmanship issues, not change-of-mind colour changes.

8) Nail polish (regular varnish) notice

Fresh polish can take up to 24 hours to fully harden.
Because post-appointment smudging is usually caused by normal wear during the drying period, we don’t offer free fixes if polish is damaged after application.
If you have polish on toes, please wear open-toed shoes to prevent smudging.

9) Health & safety

To keep you safe, you must let us know before treatment if you have:

allergies, sensitivities, medical conditions, infections, injuries, pregnancy, or anything that may affect treatment suitability.
visible contraindications (e.g., broken skin, rashes, fungal infections, open sores).
If relevant information isn’t disclosed and we cannot safely proceed, the appointment may be charged in full.
Our team have the right to stop a treatment if they become aware of a problem during a treatment that is out of the scope of their expertise. This would apply to injuries, damage or infection.

10) Gift cards

Gift cards are redeemable for services and retail (unless stated otherwise).
Partially redeemed gift cards are not transferrable and must be used by the person who originally redeemed the gift card

11) Website, content & communications

All website/social content remains the property of toast&co and may not be copied or used commercially without permission.
By booking, you consent to receive booking-related communications (and marketing only if you opt in). You can opt out of marketing at any time.

12) Changes to these Terms

We may update these Terms occasionally. The latest version will apply from the date it is published/implemented.