Refund policy - Toast & co

Treatment services, corrections & refunds

We take pride in delivering consistently high-quality treatments and aim to resolve any concerns fairly and promptly.
If you are dissatisfied with a treatment, please bring this to our attention as soon as possible, ideally before leaving the salon or within a reasonable period thereafter.
Where appropriate, we may offer a correction or remedial treatment in line with our service-specific policies.

Treatment refunds

Refunds for treatments are not provided as a general rule.
A refund will only be considered in exceptional circumstances where there is clear and demonstrable evidence of negligence or failure to meet reasonable professional standards on the part of toast&co.
Personal preference, change of mind, normal wear and tear, or dissatisfaction not linked to negligence does not qualify for a refund.
To help us deliver the best possible result, we kindly ask clients to share any relevant information upfront, including recent treatments performed elsewhere, prior enhancements or removals, sensitivities, allergies, medical conditions, or anything else that may influence the service.
We also encourage open, relaxed and respectful communication with your therapist throughout the treatment. Letting us know how things feel or if something isn’t quite right allows us to make adjustments along the way and helps ensure the experience meets your expectations.
Where important information isn’t shared, or concerns aren’t raised during the treatment, our ability to adjust in the moment may be limited, and this will not be considered grounds for a refund.
Where a refund is considered, toast&co reserves the right to first assess the concern and, where appropriate, offer a correction or remedial service before determining any outcome, at its sole discretion.

Retail returns (change of mind)

For a full refund, retail items may be returned within 7 days from the date of purchase.
Items must be unused, in original condition, with original packaging and price tags attached (where applicable).
For an in-store credit, items must be returned within 14 days from the date of purchase.
As a curated store, we order limited quantities, rarely repeat items, and work closely with seasonal collections. For this reason, returns cannot be accepted after extended periods, as items may no longer be relevant, resalable, or in season.
The return period runs strictly from the date of purchase. While we understand that travel or time away can sometimes get in the way, items retained beyond these periods are not eligible for return, exchange or refund.
Where a return is approved, refunds will be processed to the original payment method, less any delivery or shipping charges where applicable.

Refunds & exchanges

Where the purchaser presents valid proof of purchase and all return conditions are met, a refund will be issued in accordance with this policy.
Where an item was received as a gift and/or proof of purchase is not available, toast&co may, at its discretion:
- exchange the item for goods of equal value (no balance payable if exchanged for lower-value goods), or
- issue a gift card for the current selling price, less any applicable promotional discounts.
No cash refunds will be provided in these circumstances.

Faulty or defective goods

Faulty or defective retail items may be returned or exchanged within 30 days from the date of purchase, provided the item:
- has been used only for its intended purpose, and
- has been cared for in accordance with any instructions provided.
All faulty items will be assessed prior to approval. Where possible, items will be repaired or replaced before a refund is considered.

Gift cards

Gift cards are non-refundable and non-transferable.
This applies regardless of the reason for purchase, including change of mind or impulse purchases.
Gift cards may not be exchanged for cash, refunded in part or in full, or transferred to another person.